Time Data from third party apps is being synced to inactive customers in QuickBooks Online and QuickBooks Desktop.

Hi there, @Tooba.

Thanks for reaching out to us. I appreciate you for sharing your concern about syncing time from Minute7 and Hour Timesheet to QuickBooks in such great detail. 

Although I'd love to look further into this for you, we have a separate forum where you can interact with fellow developers, product experts, and engineers about any app-related questions. I recommend posting your question to our Intuit Developer Community. 

 Here's how:
 

1. Go to this link: https://help.developer.intuit.com/s/.
2. Choose QuickBooks Online under What do you need help with?. 
   
3. Click Ask a Question.
4. Log into your existing Intuit Developer Account or create a new one.
5. Enter your concern.
6. Click Ask.

Additionally, QuickBooks is reliant upon the information shared by any third-party app. You'll want to reach out to the Hour Timesheet support to take a look at this syncing issue.
 

1. Head to this link: Hour Timesheet.
2. Go to the Contact and Support sections.
3. You may use the phone number, email address, or support link to reach out to them.
   

I'll be right here if you need more help with anything concerning QuickBooks. Have a great day!

Seeing the same issue when syncing data with QuickBooks from Hour_Timesheet app.

Thanks for joining the thread, @Hour_Timesheet.

As the previous representative mentioned above, QuickBooks is dependent on the data shared by your third-party application provider. That said, you'll need to contact the Customer Care Team of the said application. This way, they can help you set up your data so you can sync them with your QuickBooks account without experiencing any errors along the process. To contact, here's how:

1. Visit this link: Hour Timesheet.
2. On the App Information, you can use details from the Contact and Support sections.

In addition, I've got you this article in case you'd like to enter timesheet in your QBO account: Enter a weekly timesheet in QuickBooks Online.

It's been a pleasure to have you in the Community today, @Hour_Timesheet. In case you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks. Know that I've got your back, and I'll be happy to help you again. Take care, and enjoy the rest of the week.