Thanks for letting us know about your concern and reaching out to our support team, @BRS_SB.
I'm here to share some troubleshooting steps that will help you use the require field in QuickBooks Time app.
To get started, let's refresh your apps data to see latest available information in your QuickBooks Online app. As long as you’re connected to the internet, you should be able to update your data.
Here are the steps how to do it on different mobile operating systems.
iOS
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
- Tap Refresh to confirm.
Android
- Go to Menu ☰ then tap More Options ⋮.
- Tap Settings then Refresh Data.
- Tap YES to confirm.
You can also uninstall and reinstall the app to fix any data-related issues.
If you are getting the same issue after performing the troubleshooting steps above, I'd suggest contacting our Customer Support Team again. They have tools that can check this further and create an investigation ticket if necessary. Here's how to get in touch with the team: Contact QuickBooks Time Support.
I'm also adding this link to help manage employees' time: Approve or unapproved employee hours using QuickBooks Time in QuickBooks Online.
Please keep me posted on how it goes after trying out the steps. I'm always here to help you out again. Thanks for dropping in and take care.
