Hello Katherine, I recognize the importance of accessing reports promptly for efficient payroll management.
To help resolve this issue, we will do basic troubleshooting to determine if your web browser is causing the problem.
Open your QuickBooks Time account in an incognito or private window for testing. These are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you can open your account using the private window and wish to continue using the regular browser, please clear your browser cache to remove the unnecessary data that might cause the problem. After clearing it, refresh the tab. Log in to your account using the main browser. If the error persists, consider switching to an alternative supported browser for QuickBooks Online.
You can utilize the Reply button below, if you have any follow-up questions or need further assistance in accessing your QuickBooks Time account.
