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Best answer May 26, 2021
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Thanks for trying the recommendation shared by my colleague, @Kevin B1.
If you need to delete an active project that has a balance, you'll have to move the transactions to another project, sub-customer, or customer first. First, open the project to change the details. Follow the steps below for a guide:
- Go to Projects on the left panel.
- Select the project, then go to the Transactions tab.
- Select the transaction, then change it to the accurate project.
- Once done, click Save and close to reflect the changes.
Afterward, you can proceed with deleting the project. Still, within the Project menu, look for the project you want to eliminate. Click the Options on the project you would like to delete and select Delete.
Also, there are a few steps that you can follow to generate the Unbilled Time and Expenses report in your QuickBooks Online account. In case you want to run it soon, just follow these steps:
- Go to Projects on the left panel.
- Select what project you want to pull up.
- In the Project reports, click Unbilled Time and Expenses.
If the same thing happens, we can perform some troubleshooting steps:
Step 1: Use an incognito window.
It's likely a result of a browser error. This private window prevents your browser from storing additional cache files. It's also a good way to check issues caused by a full cache.
Step 2: Delete cache and temporary internet files
When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache. You can also use other supported browsers in QBO.
Please refer to these articles for more information:
Let me know how these steps work. I'm always here if you need more help.
You're on the right track in verifying your unbilled project transactions in QuickBooks Online (QBO), @Kevin B1. I'll make sure you're able to delete a project so you can manage your job cost accordingly.
The message indicates that there are still unbilled (time) entries linked to the project you want to delete. To check this, I'd recommend pulling up the Unbilled Time and Expenses report again. Then, make sure to set the Report period to All Dates.
Once the entry is located and taken care of, follow these steps below to delete your project.
- Go to the Projects menu.
- Find the project you want to delete and select the Delete option under the Actions menu.
- Choose Yes to confirm.
I've attached a screenshot below for your reference.
Also, to answer the most commonly asked questions about Projects in QBO, you can check out this article: Projects FAQ.
Please keep me posted on how it goes. If you have other project concerns or inquiries about managing your transactions in QBO, I'll be glad to help. Take care and stay safe.
Thanks for trying the recommendation shared by my colleague, @Kevin B1.
If you need to delete an active project that has a balance, you'll have to move the transactions to another project, sub-customer, or customer first. First, open the project to change the details. Follow the steps below for a guide:
- Go to Projects on the left panel.
- Select the project, then go to the Transactions tab.
- Select the transaction, then change it to the accurate project.
- Once done, click Save and close to reflect the changes.
Afterward, you can proceed with deleting the project. Still, within the Project menu, look for the project you want to eliminate. Click the Options on the project you would like to delete and select Delete.
Also, there are a few steps that you can follow to generate the Unbilled Time and Expenses report in your QuickBooks Online account. In case you want to run it soon, just follow these steps:
- Go to Projects on the left panel.
- Select what project you want to pull up.
- In the Project reports, click Unbilled Time and Expenses.
If the same thing happens, we can perform some troubleshooting steps:
Step 1: Use an incognito window.
It's likely a result of a browser error. This private window prevents your browser from storing additional cache files. It's also a good way to check issues caused by a full cache.
Step 2: Delete cache and temporary internet files
When Step 1 works, it's recommended to clear cache and temporary internet files to optimize the browser's performance. This will also help delete the information stored in the cache. You can also use other supported browsers in QBO.
Please refer to these articles for more information:
Let me know how these steps work. I'm always here if you need more help.
Hello there, ndamo. I know how essential it is to have a smooth process when deleting your project. I see all your efforts to get this fixed.
We've received similar reports from customers who have encountered an error message, "We can’t delete this project yet. Remove any time entries linked to the project and try again." To be added to the list of affected users, I recommend contacting our QuickBooks support.
Here's how you can reach them:
- Go to the Help menu and press the Search tab.
- Click Contact Us.
- Choose a specific topic or Ask about something else, and type in a short description in the box provided.
- Select Continue, then choose the Chat or Callback option.
Moreover, you can generate a report to obtain an overview of all the projects created and their profitability summary.
I'll be here to assist you further with your projects. You can return here anytime you need me.
