Thank you for providing detailed information about what you're experiencing while trying to import your journal entry, @vtilden. We truly appreciate the effort you've put into saving your custom report.
Given that you've tried restarting the system several times and your custom report still won't save, we recommend contacting our Live Support team. They have the tools to conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.
Here's how to contact them:
- Navigate to the Help (?) icon.
- Click on the Search tab, then select Contact Us.
- Enter a brief description of your concern, then click Continue.
- Choose either Chat or Callback options.
Also, make sure to check their support hours so you will know when representatives are available to help.
If you have additional questions, please add a comment below. We're here to ensure you get the most out of our service.
