Trying to add Quickbooks Time app for entering timesheets. I get a "404 Page not found!" error.

Hi @alaneclark,

I hate to hear you are having difficulty getting QuickBooks Time integrated into your QuickBooks Online account. I’m here to help.

To make sure we going down the right path, can you give me a little more information about where in the process you’re receiving the 404 error? Can you send me a screenshot?

Another thing we can try is using a different browser or a private browser.  To open a private browser:

• Chrome: Press Ctrl + Shift + N
• Firefox and Internet Explorer: Press Shift + Ctrl + P
• Safari: Press Ctrl + Option + P

I’ll keep an eye out for your response and screenshots. Then we can work through the next steps. Chat soon!

Same problem here, I started the trial and then selected the time app that is part of my plan.

Good morning, @testingtheapp.

We are becoming aware of a situation of a technical issue going on with Accountants adding QuickBooks Time to their client's QuickBooks Online account. While our team works on this, you'll need the Master Administrator (MMA) of that account to initiate the integration. That should get the connection set up with no problems.

Please let me know if this is your situation, and you're adding the app on behalf of a client.  I'm here to help get this working for you!

What is a Master Administrator (MMA)?

Hi, s214111.

Let me get the help you need about your Master Admin concern.

Master Administrator(MMA) is usually the owner of the business who originally created the QuickBooks account. This person has access to every area of the account. 

No one can delete or change the master admin's access. If there should be a new master admin, the current one can transfer the role.

Please refer to this article to see the different user types and levels of access in QuickBooks Online: User types in QuickBooks Online.

Let me know if you have follow-up questions, and I'm happy to help you out. Have a good one.

We are having the same issue. Master Admin is trying to add application, but the integration is resulting in a 404 error.

I'll help you fix this, guminutrition.

Error 404 usually occurs if the communication between the source link and the associated servers is interrupted while using the phone. Any mobile application has storage for data that you can refresh or clear.

• Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
• iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

If the same error,  I suggest performing some basic troubleshooting steps to help isolate and fix the issue. You can then proceed with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.

For additional troubleshooting options, you can check out this article: 

• Fix common errors in the QuickBooks Online mobile app for Android.
• Finding an app's error log.

Let me know in the comment section below if you have any other questions. Have a great day ahead.