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hellothisisaus
Level 1
posted
‎October 06, 2024 11:07 AM
last updated ‎October 06, 2024 11:07 AM

Unable to choose company for QuickBooks Online

I am attempting to enter my payment info into QuickBooks Online for a company I freelance for. I accepted the invitation I received over email, and have logged into my account. However, when I attempt to choose the company I want to use, I get an error that says "Something's not right. Try again later."

 

I have tried:

 

* Logging out and in again

* Using incognito mode

* Switching browsers (from Safari to Chrome)

 

None of this works, and I cannot get paid. What is going on, and how can I get into my account?

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1 Comment 1
ShangY
QuickBooks Team
QuickBooks Team
‎October 06, 2024 12:21 PM

Unable to choose company for QuickBooks Online

I appreciate the troubleshooting steps you've taken to resolve this issue, @hellothisisaus. Let's work together to access your company and enter payments.

 

Common reasons for login issues is browser problems or selecting the wrong company. Since you've already addressed the former, let's ensure you've chosen the correct company to accept the invitation and process payments.

If the issue persists after verifying the company, I recommend contacting our Payments Support team for further assistance.

Here's how:

 

  1. Access your QuickBooks Online (QBO) account 
  2. Select the Help (?) 
  3. Go to the Search section and type your concern in the search bar.
  4. Click on Contact Us and choose a way on how to reach the live expert:
     
  • Callback from a live expert.
  • Schedule an appointment.
  • Chat with an expert.
     

For guidance on customizing your company's preferences in QBO, refer to this article: Edit your company settings in QuickBooks Online.

 

While we recommend contacting our Payments Support, feel free to add a comment in this thread for any follow-up questions or other concerns within QBO. Have a great day!

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