Unable to create Progress Invoices

dkrause19 · ‎October 01, 2023

Hi,

For some reason, I am unable to keep create progress invoices. I go to settings -> Account and Settings -> Sales -> Progress Invoicing -> Turn on "Create multiple partial invoices from a single estimate" -> Save -> Done.

I know it saves because when I go back to that toggle it is still on.

When I actually try to convert an estimate into an invoice, a pop up appears asking me "How much do you want to invoice?" and there are 3 options to choose from: 1. Remaining total of all lines, 2. percentage or amount, and 3. Manual entry for each line. When I click on either of the options, it takes me to the invoice page but there are no progress invoice options available. and when I go back to my settings, the "Create multiple partial invoices from a single estimate" feature is turned off.

Does anyone know what's going on?

SarahannC · ‎October 01, 2023

Hi dkrause19, currently, there is an ongoing investigation about progress invoicing turning off when creating invoice from estimate. I understand any inconvenience this has caused you.

Rest assured that our technical team is actively working on resolving this problem as a matter of high priority. I see how crucial it is for you to be able to create estimate without experiencing any odd behavior.

While our engineers are looking into this, I recommend contacting our Support Team to add your company details to the list of affected users. You can provide this investigation number INV-92094 to expedite the process: Here's how to contact them:

Go to Help in the upper right corner.
Pick Contact us.

We appreciate your patience as we fix this ongoing issue. If you have more concerns while doing tasks in QBO, I'm here to guide you anytime.

arevnarek · ‎November 07, 2023

Hello,

I had the same issues creating the invoice to my customers with progressive invoice. I was with a customer service rep almost 1 hour and this rep even didn't know. It was waste of time with rep.

Please inform your representatives so they won't put us 1 hour on a line and sending us totally different information.

Will wait to fix the issue with qb

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