Unable to Download Bank Transactions

I appreciate your time resolving the issue from your end, superjtrdr.

I also did some research, but didn't see any ongoing investigations about transactions not downloading from Charter Bank into QuickBooks Online.

If you haven't tried disconnecting and reconnecting the bank account, let's do that to see if you can get the transactions downloaded. 

To disconnect, here's how:

1. Go to the Banking menu or Transactions > Banking.
2. Select the tile for the Charter Bank and click the pencil icon.
3. Press the Edit account info button.
4. Put a check mark on the Disconnect this account on save box. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Hit Save and Close.

Please see this sample screenshot:

I've got this article for more details: Disconnect or delete accounts connected to online banking.

Once done, connect the account again by following these steps:

1. On the left panel, click Banking or Transactions > Banking.
2. Click the Add account or Link account and search for your bank. 
3. Select Continue. Enter the username and password you use for your bank's website in the window.
4. Follow the onscreen instructions to connect.

You can read this article for the detailed steps: Connect bank and credit card accounts to QuickBooks Online.

Finally, check if you have the transactions downloaded.

If you're getting the same result, I'd recommend reaching out to our Customer Care Team. They can review your account and investigate what's causing the transaction to be stuck.

Here are the steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

Please let me know if you have any additional questions about banking in QuickBooks Online. I'd be glad to answer them. 

I tried disconnecting and reconnecting. It worked  then the next day it happened again. This time disconnecting and reconnecting didn't fix the problem. 

Thanks for the reply, superjtrdr.

I understand that you need to bring in the bank transactions to QuickBooks Online. Since you troubleshot the browser, checked the bank's website, and disconnected the bank already and this behavior persists, it's best to reach out to our Customer Support Team. They can conduct further investigation to see what's the reason behind this issue.

The new "Help" menu interface: 

1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter Charter Bank.
3. Select I still need a human, then proceed with Contact us.
4. Tap Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

1. Click the Help icon, then the Contact Us button.
2. Enter Charter Bank in the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

I've added these links for more details:

• What to do if you can’t find downloaded transactions in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Comment again below if you need anything else. We'll respond as soon as we can.

Its downloading transactions again

For me, I have accepted that my transactions won't download immediately but within 24 hours it will happen.