Unable to export from QBO to QBDT

Hi there, @twlawrenceko.

Thanks for sharing your concern and adding a screenshot. I'm here to ensure this gets sorted out.

Sometimes, too much accumulation of cache can cause unexpected behavior with the product. This can be the reason why the steps on the Export Overview page aren't showing. 

Let's run some troubleshooting steps to help resolve the issue in your QuickBooks account. Begin by logging into your QuickBooks Online account using a private or incognito browsing window. This clears out any outdated connection data being cached by your browser from previous sessions. Follow the steps below:

1. Open your browser and click on the three dots in the upper-right corner.
2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
3. Log in to your QBO account in the new window and select the URL, then replace anything after /app/ with exportqbodatatoqbdt.

If it works, go back to your regular browser and clear your cache. Follow the steps outlined in this QuickBooks support article to thoroughly clear out the browser cache: Clear Cache to Fix Issues.

To know more about how features and data move from QBO to QBDT, you can check out this resource: How your books move from QuickBooks Online to QuickBooks Desktop.

Please let me know if you have any other concerns about migrating your data from QBO to QBDT. I'll be here to help. Have a good one.

@twlawrenceko 

Which QB Desktop year version did you use to convert? Try using the trial version of QB Desktop 2021.

It does not help, still showing the same screen, using Chrome Incognito Tab

It does not help, still showing the same screen, with Chrome Incognito.

Does the Quickbooks Desktop needs to be open at the time of exporting?

I am using QuickBooks Desktop Enterprise 24.0. Where did you get the QuickBooks Desktop 2021?

I tried using Chrome with Incognito tab and still the same screen.

@twlawrenceko 

You can contact @Fiat Lux - ASIA to ask the trial code for QB Desktop 2021 Pro. They can also help to convert your data if required.

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) icon at the top.
3. On the Assistant tab, click Talk to a human.
4. Enter your concern in the Type something field, then click the Send icon.
5. Click on I still need a human.
6. Select Get help from a human.
7. Choose the Chat with us or Have us call you option.

• Move your QuickBooks Online data to QBDT
• Learn how features and data move from QuickBooks Online to QBDT

@Fiat Lux - ASIA Can you please kindly support with providing trial code for QuickBooks Desktop 2021 and how to export from QBO to QBDT?

@twlawrenceko 

Click on my profile name and you will find our website address to send emails. We will share the trial code.