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Shania_C
QuickBooks Team

Unable to log in to Quickbooks

Thanks for connecting here in the QuickBooks Community, @Jul65.

 

To resolve the QuickBooks company file issue, the initial step is to ensure your payment information is current within your Customer Account Management (CAMPs) portal. Follow these steps to update your subscription details effectively:

 

  1. Sign in to CAMPs as an admin user.
  2. Select QuickBooks Desktop from your list of products and services.
  3. Click Details next to your QuickBooks Product.
  4. Choose Edit next to your Payment Method to update your payment information, then click Save and Close
  5. Open QuickBooks Desktop.
  6. Go to Help and select Manage My License. Then click Sync License Data Online.

 

If the issue continues, utilize the QuickBooks Desktop Tool Hub. This resource helps diagnose and fix corrupted Windows files. Here are the steps to download, install, and use the Tool Hub effectively:

 

  1. Exit QuickBooks.
  2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save it to an easily accessible location like your Downloads folder or Windows desktop. Note: If you've previously installed Tool Hub, check your version by selecting the Home tab, where the version number is displayed at the bottom.
  3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions to install, agreeing to the terms and conditions.
  4. Once installation is complete, double-click the icon on your Windows desktop to launch the tool hub.

 

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Note: If the icon is not visible, search for QuickBooks Tool Hub in Windows and select the program.

 

After using the QuickBooks Desktop Tool Hub, and the issue still persists you can proceed to solutions 4 and 5 in this article: Fix subscription has lapsed error in QuickBooks Desktop.

 

If the error continues, please get in touch with our support team for further assistance. For more details, see this article: Contact QuickBooks Desktop support.

 

Moreover, I don’t want to leave you empty-handed here. I’m adding some links that will guide you when you encounter unusual issues with your file: Fix data damage on your QuickBooks Desktop company file.

 

The Community is always available 24/7. Fill me in if you need extra help with accessing your company file or QuickBooks in general. Your efforts are much appreciated, stay safe!

Chrea
Level 6

Unable to log in to Quickbooks

@Jul65 

Try reinstalling your QB program.

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