cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.
Slaughter Septic
Level 1

Unable to open QBDT File

The previous owner of our company gave us a flash drive with his old QBDT data and Im not able to access it. My computer does not support desktop and it wont let me open the file with any other app. Suggestions?

***I do NOT want to merge his files with ours***

4 Comments 4
Chrea
Level 6

Unable to open QBDT File

Do you only need to review the file or convert it to QB Online? Ask your client, which QB Desktop year version did they use?

Slaughter Septic
Level 1

Unable to open QBDT File

I only need to review it. It looks like he did the back up this year, Im not sure if that means he had an up-to-date version or not

Chrea
Level 6

Unable to open QBDT File

You can use the trial version of QB Desktop 2024 Enterprise to restore the backup file.

https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/download-trial-quic...

 

If you encounter error or need more time to review the file > 30 days, you should contact @Fiat Lux - ASIA for advise.

GenmarieM
QuickBooks Team

Unable to open QBDT File

It's great having you here in the Community. Allow me to provide you with insights about opening a QuickBooks company file.

 

To start, you mentioned that your computer does not support QuickBooks Desktop (QBDT). Can you clarify whether your computer fails to meet the system requirements for QBDT? If that's the case, your computer needs to meet the specified system requirements for QBDT.

 

In the meantime, you can try our trial version of QuickBooks Desktop 2024, as suggested by Chrea above, which will allow you to access and review your company file.

 

Moreover, I've added this article as your reference in case you want to import your QBDT file to QBO, you can check out this article for guidance: Move your QuickBooks Desktop file to QuickBooks Online.

 

Please feel free to comment back if you have additional concerns with opening a company file or other QuickBooks-related tasks. I'm always ready to help.

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up