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Jay J
Level 2
posted
‎October 09, 2023 09:41 AM
last updated ‎October 09, 2023 9:41 AM

Unable to Search for Items by Description

Please refer to the attached image.

In the past, when creating invoices, I could see the product description alongside the product/service name. Additionally, I could find items by typing in the description within the 'product/service' field.

I typically input the item code in the 'product/service' field and the actual item name in the 'description' field. With a large number of items, it's currently impossible for me to locate items solely by their codes.

This issue arose after a recent update to the invoice interface.

Is anyone else experiencing the same problem?

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1 Comment 1
Ethel_A
QuickBooks Team
QuickBooks Team
‎October 09, 2023 11:09 AM

Unable to Search for Items by Description

Hello there, @Jay J.

 

In QuickBooks Online new invoice layout, the description will only show after choosing a product or service from the dropdown. Thus, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Gear icon and select Feedback.
  3. Type in your suggestion and click Next.

 

You may also want to read this article to learn how to record invoice payments: Record invoice payments in QuickBooks Online.

 

Let me know if you require further assistance managing invoices in QuickBooks Online. I'm here to help anytime. Have a good one.

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