Unauthorized access to QB online

Good afternoon, @9341452166167390. 

I appreciate you reaching out to the Community with your concerns. We're always here to make sure that your account is secure and you have your privacy as a customer with QuickBooks Online. 

Can you provide me with the third-party's name that was brought up? 

This will help us determine if we need to do some further digging on how they had access to your account or a quick answer of your business. I'll be waiting for your response! 

Mendelson Consulting 

Thank you for posting here in the Community and bringing this matter to our attention, @9341452166167390.

We wouldn't want you to go through this kind of event. Let me guide you to the appropriate support group to address this matter promptly.

Since the Community is a public forum, we're unable to share and view any confidential data. Thus, I recommend contacting our QuickBooks Online (QBO) Care Team so they can conduct further investigation. Rest assured, they possess the necessary tools to check your account information and thoroughly investigate this matter.

Here's how to get the support details:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and enter a brief description of your concern in the Type Something bar.
3. Press the Get help from a human link to see the support options.
4. Choose Chat to initiate a conversation or Callback to speak with an agent.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

I've also included a detailed resource on how you can handle your accounts: Manage billing, payment, and subscription info in QuickBooks Online.

Feel free to click the Reply button if you have any other concerns or questions about managing data in QuickBooks. Assistance is just a post away. You have a good one.

Mendelson Consulting

I called their office and learned that they are a QB reseller and are evidently contracted by QB for certain tasks.  I requested assistance when I was migrating my data from Desktop to Online.  I gather that they were tasked with the migration of my data?  

@9341452166167390 

Did you pay something to convert data from QB Desktop to QB Online?

no, I don't believe so

I visited their website and found that one of their services is data conversion. But I also know this service is not one of their strong points. As long as you didn't pay anything, you'll be fine. Maybe Intuit team was using "one of their services" to do something.