I recently had an unauthorized withdrawal from my business bank account by QB - no one can explain or understands how this happened. Especially since I am signed up for their package that processes payments, etc. I'd like to know what offshore account they moved these funds to...? I was able to request a "refund" after 2 + hrs. on the phone to get to right person, who still could not explain or resolve my issue, other than suggest I request a refund. However, it will take 7-10 business days for them to process the refund even though it is they're error. Apparently, there is "no" process or way for them to expedite my refund. Absolutely ridiculous!
In the meantime, they gain interest on my money, I have to deal with returned checks, unpaid vendors and related fees...
I'm looking for a way to file a formal complaint and escalate this to someone who has the authority to address this issue, as well as ensure it does not happen again.
I've already gone through the process of "talk to a human", and that got me no further than what I've described above. Regardless, I'll be reporting this to the FTC since QB doesn't seem to take this type of error seriously.
If anyone has information on how to escalate this within QB, I'd greatly appreciate it.
