Uneditable part of invoice email message has changed

pageofpages · ‎April 20, 2025

Hi, there-

I went to send an invoice yesterday and while the "Email View" preview still shows the default message ("Your invoice is ready!"), there was a completely different message on the following screen when I clicked "Review and send." This new one, which I have never seen before, says, "Pay this invoice by (X date)," which seems rather rude. This is, unfortunately, the message that is now sending to clients. (I tried this again today with a test invoice to myself.)

I cannot find any way to edit this text. I have gone to "Accounts and Settings," then "Sales," then "Messages" to edit the "default message," and this text does not appear there, so that is not the solution.

Can you please help me get rid of this? It seems like a glitch, given that the correct message shows on one screen but not the other. All I want is for the message to begin with "Your invoice is ready!" the way it has since time immemorial.

JeveeAdvin__la · ‎April 20, 2025

I appreciate your effort in trying to display the usual message Your invoice is ready on the screen before sending it, pageofpages. Since a different message appears on your screen, we can try troubleshooting the browser. I'll provide the steps below.

Let’s proceed with basic browser troubleshooting to pinpoint the issue. This will not only help determine the problem but also enhance the overall performance of your browser. Afterward, restart your browser and then try logging into your account using a private browser.

You can use these keyboard shortcuts to launch a new private window:

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Microsoft Edge: Ctrl + Shift + P

Safari: Command + Shift + N

If the original message on the invoice screen becomes visible in the private browser, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.

Moreover, we can open this article on how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

If you have any more questions about customizing your invoice number, feel free to reach out. We're here to provide prompt assistance. Have a great day ahead.

View solution in original post

JeveeAdvin__la · ‎April 20, 2025

I appreciate your effort in trying to display the usual message Your invoice is ready on the screen before sending it, pageofpages. Since a different message appears on your screen, we can try troubleshooting the browser. I'll provide the steps below.

Let’s proceed with basic browser troubleshooting to pinpoint the issue. This will not only help determine the problem but also enhance the overall performance of your browser. Afterward, restart your browser and then try logging into your account using a private browser.

You can use these keyboard shortcuts to launch a new private window:

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Microsoft Edge: Ctrl + Shift + P

Safari: Command + Shift + N

If the original message on the invoice screen becomes visible in the private browser, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.

Moreover, we can open this article on how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

If you have any more questions about customizing your invoice number, feel free to reach out. We're here to provide prompt assistance. Have a great day ahead.

pageofpages · ‎April 21, 2025

Clearing the cache solved it!

Well, it didn't un-glitch a test invoice I had been keeping as a draft, but the next new test invoice I made after clearing the cache showed the correct "Your invoice is ready!" line in both the "Email view" screen and during "Review and send." I sent that new one to one of my email addresses as a test, and the correct language now shows there as well.

Thank you!

pageofpages · ‎April 21, 2025

Clearing the cache solved it!

Well, it didn't un-glitch the test invoice I had been keeping as a draft. But the first new test invoice I made after clearing the cache showed the correct "Your invoice is ready!" line in both the "Email view" preview and during "Review and send." I sent that new invoice to one of my email addresses as a test, and confirmed that the correct language appears in the final email as well.

Thank you!

RazzieE · ‎April 21, 2025

Hello there @pageofpages.

We are thrilled to learn that the assistance from our colleague JeveeAdvin__la resolved your invoice message issue. Your satisfaction is important to us, and we are always here to support you.

If you have any more questions or require further help with QuickBooks, please feel free to return to the Community. We're dedicated to providing support whenever you need it.

Topics

Training

Community

Resources

Uneditable part of invoice email message has changed