Hello there, @batesboutique.
I appreciate you for performing some troubleshooting steps to make this issue resolve.
Since you still get the same result, I recommend contacting our Phone Support Team. They have the proper tools to check the cause of this issue.
To reach them, here’s how.
- Click the Help icon in the upper right of the screen.
- Select Contact US on the pop-up.
- Enter what you're needing assistance with in the How can we help? field and choose Continue.
- Click Get a callback.
- Enter your contact information.
Also, you can use this article as your future reference where you can look for some information or procedures while using QuickBooks Online. Help article.
If you have any other questions, please let me know. Keep safe.
