Unrecoverable Error (1407256492 30058) When looking up inventory items after QB 2024 update

ArielI · ‎January 10, 2024

I completely understand how challenging it can be to deal with unrecoverable errors when trying to look up inventory items after the QB 2024 update. Rest assured, we'll work together to resolve this issue and get things back on track.

At present, there is no ongoing investigation regarding the error you have encountered. Therefore, I suggest that you reach out to our support team so that you can be included among the affected customers. Our engineers will then investigate the matter as soon as possible and do their best to resolve it.

To reach our support team:

Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
Select Contact Us.
Type a short description of your issue and concern in the box provided, then click Continue.
Sign in to your Intuit account, select Continue, and then Continue with my account.
You'll receive a single-use code in your email; enter the code and select Continue.
Select Have us call you.

For future reference, you can learn how to adjust the quantity or total value of your products in QuickBooks Desktop: Adjust your inventory quantity or value in QuickBooks Desktop.

If you have any additional questions about your item lists, you can comment below and we'll respond to you as soon as possible

4Gal · ‎January 10, 2024

@derjamREM

If a bug doesn't meet the requirements to be fixed, they will focus on fixing other bugs.

Govin_R · ‎February 07, 2024

After a whole lot of hours, we were able to resolve this issue by doing the following steps below. I recommend creating a backup, restore that same backup in a different folder, then testing on that new restore first.

This is assuming you don't have any Categories created, I do not know if this will fix your issue, if you have categories already filled out.

Open the Company File using the Admin Creds
On the top, Click "Lists"
Click "Category List" (Click "Get Started" if a window pops up)
On the bottom, click the down arrow next to "Manage Categories"
Click "Add new category"
Name it "C1" , and leave everything else blank. Then hit "OK"
Under the newly created "C1" Category, click "Select all"
Click the down arrow next to "Batch Actions"
Click "Move to different category"
Select "Uncategorized" and click "Save"
Delete the "C1" Category you just created
Test and see if it works. If it does, then replicate these steps, on your live company file.

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