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rjmmusic
Level 1

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

I've been having a terrible time with QuickBooks 2022 this year, more than I've ever had in using QuickBooks for 15 years. The problem is that I now get an Unrecoverable Error when loading my file. This happens if I have any version later than R5_45 installed. In R5_45 it's completely fine. The problem is that Quickbooks keeps updating, and each time I need to repair or reinstall the installation to get it working again. I allowed it to install R6 today in hopes that the bug was gone, but no luck. I still get the same error. Reverting to an old version all the time isn't really a sustainable solution.

 

When this starting happening a couple months ago, I got in touch with support and I spent several hours in chat, trying all sorts of things - file doctor, rebuilding, etc. The only thing that worked was doing a Repair in Control Panel, which reverted the installation to R5_45.

 

I did some searching, and found many mentions of Unrecoverable Errors, but didn't find this exact problem. Is this a known issue, and has anyone been able to resolve it?

 

 

 

6 Comments 6
Rubielyn_J
QuickBooks Team

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

I wish you didn't go through this, @rjmmusic. Let me provide some insights about the Unrecoverable error.

 

You may receive this message while opening or working on your QuickBooks Desktop. Here are some of the common reasons why you get this:

 

  • Missing Windows or QuickBooks updates
  • Damage to your data
  • Computer issues
  • The program code needs repairing

 

To fix this, make sure to update your QuickBooks to the latest release to keep your QuickBooks up-to-date. This way, you can you have the latest features and product improvements.

 

Then, follow the steps in this article to resolve the error: Unrecoverable error in QuickBooks Desktop

 

I'm also adding this resource you can utilize to run the repair tool to fix issues with QuickBooks Desktop for Windows: Repair your QuickBooks Desktop for Windows

 

Keep me posted if you have other questions in fixing the unrecoverable error in your QuickBooks data file. I'll be happy to help you always. Stay safe!

rjmmusic
Level 1

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

Since yesterday, I've gone through every step in those links, and nothing has helped. This is getting to be a real problem, especially now that Quickbooks is forcing me to update to R6 frequently. Every time R6 installs, I have to uninstall it and install R5_45, it's the only way Quickbooks is usable.

 

 

rjmmusic
Level 1

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

Since yesterday, I've gone through every step in those links, and nothing has helped. This is getting to be a real problem, especially now that Quickbooks is forcing me to update to R6 frequently. Every time R6 installs, I have to uninstall it and install R5_45, it's the only way Quickbooks is usable.

 

 

GlinetteC
Moderator

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

I can see that you've been through a lot to fix the unrecoverable error, rjmmusic.

 

Since you've performed the steps, yet the issue continues, I recommend reaching out to our Technical Support team. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation. 

 

Here's how to reach out to us:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account, choose Continue and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Select to chat with us or Have us call you.

 

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

You can also check our troubleshooting Unrecoverable error for additional reference.

 

Keep me posted on how it goes. I'm here to make sure you get all the help you need. Keep safe!

Fiat Lux - ASIA
Level 15

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

@rjmmusic 

Have you tried to run QBD 2023? You can run both versions at the same time to compare.

rjmmusic
Level 1

Unrecoverable Error in QuickBooks 2022 desktop when loading file - in versions later than R5_45

That's a good idea, but I gave it a try, and it also crashes with an unrecoverable error.

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