Update and Update company file

Can you open the sample file without any issue?

Can you restore any backup file?

I'll ensure you're able to fix the update message of your company file and log it to your account seamlessly,  @Doro9.

To start, let's make sure that you access QuickBooks Desktop (QBDT) as the administrator. Here's how:

1. Locate the QBDT icon on your desktop.
2. Hover over your cursor and right-click.
3. Then, choose Run as Administrator.

Check if you can now update the file and access your account without issue. If the issue persists, I recommend reaching out to our Phone support team via web browser to further investigate the issue. This might also caused by an expired license that needs to be activated. Here's how:

1. Click the Contact us link.
2. Next, select QuickBooks Desktop and click Continue.
3. Select your product's edition and enter a brief description of your concern.
4. Then, click Continue.
5. Log in to your Intuit account and follow on steps to proceed.

If you have other concerns managing your account, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. Have a good one. 

Hello 4 Gal,

I cannot open a file or restore a backup. Quickbooks always wants me to Update the company file.

 Kind regards

Doro

@Doro9 

Install the trial version of QB Desktop 2023 to isolate the problem.

I think we have to contact the support. The mentioned solutions did not work.

Thanks.