Update Problem with Install

Anonymous · ‎September 26, 2022

this is for QuickBooks Desktop 202o on Windows

I show a critical update from the last 2 weeks or so. No matter how many times I restart QB, it will not install and I get the reminder in the upper right corner to re-start. I have re-started many different ways without success of it installing the update. I have even done a "reset update" checkbox with no luck.

Any help would be greatly appreciated.

PS: when I restart QB, it says installing update for less than 2 seconds and then goes to the QB logo. It does not appears as if any update takes place.

Anonymous · ‎September 27, 2022

Thank you for the effort, but this is really just cut and paste for everything in this online community (basically I get this reply for 100% of things I post here).

I was able to resolve the issue using a few clues from:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/update-won-t-install-on-quickbooks...

for me, the key was:

Go to the Downloads & Updates page.
Select QuickBooks Pro as your edition and choose 2020 for the year (if you're prompted about the multi-user setup, select either Yes or Not sure).
Click the Get the latest updates beside Already downloaded?.
The qbwebpatch.exe installer will download. Simply run it afterwards and install the updates.

The patch would NOT install and said I had no updates, but after quitting the patcher and then re-running QB, it finally installed the updates (translation – it took several minutes at the startup screen and installed the hot fixes it had already download).

View solution in original post

RoseJillB · ‎September 26, 2022

Hello there, Roberto.

I appreciate all the steps you’ve done to enable you to update your QuickBooks Desktop (QBDT) 2020.

Before installing the update on your QuickBooks, please make sure that your computer meets the requirements to avoid issues along the process: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0

Once done, utilize the Verify and Rebuild data utilities. Having said that, we can verify and correct the most typical data errors in your company file.

Here’s how:

Go to Window, then Close All.
From the File menu, click Utilities.
Select Rebuild Data.
Follow the on-screen instructions to back up your data.
When the tool finishes, select OK.
Go to the File menu, then click Utilities.
Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.

I’m adding this article for your reference: Verify and Rebuild Data in QuickBooks Desktop

If the issue persists, I’d recommend you get in touch with our Technical Support Team. This way, they can thoroughly check your account in a secure setting and provide fixes immediately.

Feel free to comment if you have more questions about updating your company file. I’m just a post away. Stay safe!

Anonymous · ‎September 27, 2022

Thank you for the effort, but this is really just cut and paste for everything in this online community (basically I get this reply for 100% of things I post here).

I was able to resolve the issue using a few clues from:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/update-won-t-install-on-quickbooks...

for me, the key was:

Go to the Downloads & Updates page.
Select QuickBooks Pro as your edition and choose 2020 for the year (if you're prompted about the multi-user setup, select either Yes or Not sure).
Click the Get the latest updates beside Already downloaded?.
The qbwebpatch.exe installer will download. Simply run it afterwards and install the updates.

The patch would NOT install and said I had no updates, but after quitting the patcher and then re-running QB, it finally installed the updates (translation – it took several minutes at the startup screen and installed the hot fixes it had already download).

Anonymous · ‎September 27, 2022

one last point to add

I've been trying to use this community for the past 2 1/2 years or so. Besides the copy and paste mentioned previously (which does bother me), the pointing to tech support for the most basic issues seems nothing short of a cheap, strategic decision to drive revenue. I thought the entire point of this online community was to help users resolve simple things and get the benefit of other users / experts. When I can, I do my best to post detailed solutions to the problems I encounter. They are ALWAYS (IMHO) more useful and significant than the members of the Intuit ream who lurk here. As an Intuit shareholder, I wish this would change.

JonpriL · ‎September 27, 2022

I hear you, @Roberto Verde.

I would also agree your experience with the delivery of communication lacks the quality given how you manage to simplify the goal you wish to accomplish in this interaction.

I recommend letting your voice be heard by our higher management, throughout the entire platform, by sending your experience via feedback. I'll walk you through the steps to accomplish this.

Go to Help.
Select Send Feedback Online.
Click Help System Suggestion.
Under Type of Feedback, choose Technical Support Feedback.
Below the Product Area selection menu which is optional, you may choose Other or leave it blank.
Describe your experience throughout the interactions you've made here in the Community on the Here is my suggestion: text area.
You may or may not enter your name and email address in the designated fields to keep your suggestion anonymous.
Select Send Feedback.
Click Close Window.

Now that we've heard your voice, I have here a link that considerably discusses business ideas while interacting with the other Community members with visions, like you:

It'll always be my pleasure to help if you've got other questions aside from keeping your work efficient with QuickBooks. Use the Reply button and leave your comment below so that I, @JonpriL, can assist you further. Take care always, stay safe, and I wish you continued success!

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Update Problem with Install