I acknowledge the challenges you're encountering with updating QuickBooks Desktop, @letitiawillcox.
Rest assured, I'm here to assist you and get your business back up and running as quickly as possible.
To begin, let's download and install the QuickBooks Tool Hub to help fix this error. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.
Here's how:
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
- Note: If you've already installed Tool Hub before, you can find out which version you have.
- Select the Home tab.
- Select About/What's New to view the version.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
Then, run the QuickBooks Install Diagnostic Tool from the QuickBooks Tools hub. Once done, check to see if there are any instances of MSIEXEC.EXE in the background:
- Press Ctrl+Alt+Delete and click Task Manager.
- Go to the Processes tab.
- Click the Image Name column to alphabetize the list of running processes.
- Scroll down the list. If there are any processes called MSIEXEC.EXE, select them and click the End Process button.
- Close the Task Manager window and begin.
If the issue persists, proceed to Solution 3 in this article to guide you in reinstalling the Microsoft Runtime Libraries via the Microsoft Visual C++ Redistributable Package: Error 1618: Another program is being updated.
If you encounter update errors in QuickBooks Desktop, I'll be sharing this link for future use. This will provide general troubleshooting information to assist you: Fix common problem and errors.
This should help resolve the update issue and enable you to load QuickBooks successfully. If you have any further questions or concerns, please don't hesitate to ask. I'll be happy to lend a helping hand.
