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satC
Level 3

Updated records are not visible

Hi, 

 

We are using QuickBooks enterprise version for one of the accountings transactions. Two users are accessing in different time zones for updating the records. But they are not able to see other user updated records   vice versa.

 

Can you please guide us what could be the issue here?

 

Sateesh

 

1 Comment 1
ChristineJoieR
QuickBooks Team

Updated records are not visible

I understand you need to view transactions and be able to see them in different spots in QuickBooks Desktop, @satC. I'll help you how to find the issue and fix this at the same time.

 

You can run the Verify/Rebuild toolVerify will catch any damaged data. Rebuild will attempt to fix the damaged data detected. It also permits your QuickBooks software to restore the data inside the company file. 

 

Let's ensure creating a backup copy of your company file before doing the Verify and Rebuild process. If changes occur, having a backup copy allows you to restore it to undo the changes.

 

Follow the steps below on how to verify data:

 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK when you see the message.
  5. If Verify finds an issue with your data, press the Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Press OK when you get the message "Rebuild has completed and proceed to the next step.
  6. Then, run Verify Data to make sure there's no error.

 

Do you want to dig into your company's finances in more detail? You may discover helpful information about your company using one of the many reports available and how to customize reports in QuickBooks Desktop.

 

We are glad to have you among us. Don't be afraid to express your concerns, particularly if they relate to the integration topics. Please feel free to notify us once more in the comment area. Have a blissful weekend.

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