Upgrade function

Hi, Bobcat28.

Thanks for letting us know. Let me help you get this sorted out so you can upgrade your QuickBooks successfully.

Here are possible causes on why QuickBooks freeze: 

• Your company name is too long.
• Damaged or missing QBWUSER.INI file.
• Corruption on your hard drive.
• Damaged program files or QuickBooks Desktop installation.
• Damaged Windows operating system. 

To resolve this, you'll need to use the QuickBooks Install Diagnostic Tool (QBInstall Tool), here's how:

1. Download the QuickBooks Install DiagnosticTool.
2. When prompted, save the file to the local Desktop.
3. Close any open programs and run the QBInstall Tool. It may take up to 20mins to complete, depending on your internet speed and computer performance. 
4. Restart the computer after running the tool to ensure the components are properly updated. 

If the issue persists, you can check this article for additional troubleshooting solutions: Solutions for when QuickBooks stops working.

I also recommend calling our QuickBooks Desktop Team so they can do a remote session and guide you through the steps. 

Here's how you can contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar. 
4. And click Get the Phone number below. 

For additional reference, you can check this article for the steps on how to upgrade to a new QuickBooks Desktop version.

Please let me know how it goes. I'll be around to help if you have any other questions about QuickBooks. Have a good one. 

I don't see how I can have all these hardware issues when this is the only client I have a problem with.  My clients run QB from 2012 to current, windows and Mac

I don't see how I can have all these hardware issues when this is the only client I have a problem with.  My clients run QB from 2012 to current, windows and Mac

Hello there, Bobcat28.

Thank you for getting back to us. Allow me to step in and provide additional clarification with the freezing issue in QuickBooks Desktop.

There are some instances that this will happen on your QuickBooks program especially if you're handling clients. You can perform the troubleshooting steps provided by my colleague @JanyRoseB on your end to get rid of the problem.

If you continue to experience issues after following the steps above, I recommend you give us a call. Our Phone Support Specialists can check your account and run further troubleshooting to resolve the restoration of the company file.

I'm adding these steps so you can reach them:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop.
3. Select a topic.
4. Scroll down and click Get Phone Number.

I'm always available here in case you need further help with any unexpected results while using QuickBooks Desktop. 

Debbie,

You can read this: https://community.intuit.com/questions/1332548-rebuilding-backing-up-or-upgrading-quickbooks-is-slow...