Upgrading from a qb2019 to 2024 Mac Desktop

Hi there, 

I understand that you are trying to upgrade from QuickBooks for Mac 2019 to QuickBooks for Mac 2024 and are encountering an issue with the admin login in QuickBooks Desktop for Mac. Allow me to help so you can access your company file in the new version.

If you forgot to set or forgot the password for your admin access, you can easily reset your admin password.

Here's how:

1. In the Password field, click on the lock icon. You’ll see a pop-up menu listing recovery email addresses.
2. Choose an email address you have access to, then select OK.
3. You’ll get an email from QuickBooks that will guide you through creating a new admin password.

I've also added this article if you have a non-admin user who also needs to reset a password: Reset your password for QuickBooks Desktop for Mac.

For more related topics and articles on managing data and security, you can visit this link: Data and Security.

Let me know if you still need assistance or have other concerns about managing users and logins. I'll be happy to help.

@vintageslots 

Another option, purchase a 3rd party password removal service.

I tried that. Since I am using an evaluation of QB2024 for Mac I don't have a license key and that is required to reset the password.

Thanks for reaching out to us, @vintageslots. Allow me to route you in the right direction so you can reset your password in QuickBooks Desktop (QBDT) Mac. 

I appreciate you for following the steps provided by my colleague above. Since the Community is a public forum, I recommend reaching out to our customer support team. They are equipped with the necessary tools to reset your QBDT administrator password on your behalf. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Moreover, you can use the multiuser mode in QBDT Mac to let multiple users work on a company file simultaneously from different workstations. 

Let me know if you have other concerns about resetting the password in your new QBDT Mac. The Community is here to assist you all the way. Stay safe, and have a great day ahead.

@vintageslots 

Have you tried to open your file on QB Desktop 2019?

I contacted quickBooks support via phone.

They were less than helpful. 

I no longer have the computer which had QB2019. I asked them if I could at least install a trial version of QB2019. They said no.

After the call I did a quick google of "quickbooks 2019 download" and was immediately taken to the Intuit site which allowed me to download it.

It still did not allow me to open the file. After some more googling I found a tool that would analyze the quickbooks 2019 data file and pull out the password.

I tried it and it WORKED!!!!

I now have full access to the company file and can now import it into QB 2024 for Mac desktop.

Thanks a lot Intuit Support. You clearly could have helped me but didn't.

I am very tempted to cancel my online subscription, not purchase QB 2024 for Mac and export the data files and find another solution.

@vintageslots 

Why don't you purchase a QB Desktop 2024 license as a next step? Unless you are looking for a cheaper option.