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Level 3

Upload and review bills for Premier plus desktop

I am trying to review a bill that I sent via the "Email Bill" option.  It is first went to receipt and I moved it to bills that was 5 hours ago and it is still processing.  We would be glad to use the mobile, but since we are on a server it can't seem to use.  (or we need a IP address sent to us so we can set it up, we have the portal information).

Any suggestion on what is causing the issue?


3 Comments 3
QuickBooks Team

Upload and review bills for Premier plus desktop

Hi there, watch516.


Thank you for visiting again the QuickBooks Community. I'll be sharing details to ensure you'll be able to email your bill without any issue. Before we start, may I know what email provider you're using to send your invoices in QuickBooks? Any additional information would help us provide the best resolution to your concern.


For, I recommend checking the email service that has been set up in the preferences. One of the possible reasons why you're unable to send a bill via email is that the email preferences were being set incorrectly.


Here's how to check your webmail's preferences:


  1. Go to the Edit menu at the top. Then, select Preferences
  2. Click Send Forms from the left menu.
  3. From the My Preferences tab, select the email account you're using. Then, click Edit.
  4. Mark the SSL box, or just select Default.
  5. In the Server Name field, make sure the server name matches your email provider's settings.


Once done, you can open this article to see further details and how to verify Outlook's setup: Connect your email to QuickBooks Desktop.


Lastly, I'm also adding the articles below to see steps on how you can fix the specific error when using webmail and Outlook in QuickBooks Desktop.



Please feel free to keep in touch with me here on your progress with this email sending matter, I want to make sure you're taken care of.

Level 3

Upload and review bills for Premier plus desktop

Thanks for the response, however this is not the issue.  The email is working as it is going to QB to the reciepts side.  Once there I chose the option to send it to bills.  It has been in the processing stage now for 4 days.  So how do I get this to finish processing.  Also, how do I get the email to go directly to bills section? 


Upload and review bills for Premier plus desktop

Thanks for keeping us posted, @watch516. Allow me to join this thread and help you fix processing time of your bill.


Since it takes four days to process when you choose the option to send it to bills, I'd suggest running the verify and rebuild tool. There may be a data damage within your company file. To fix this, let's verify and rebuild your QuickBooks software. This process is use to fix common data issues and unexpected behavior within the file.


Before we start, please secure a backup of your company. Let me show you how:


  1. Choose Window, then select Close All.
  2. Choose File, then select Utilities, and choose Verify Data.
  3. Click File, then select Utilities, and choose Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".


Here's an article you can read for more detailed steps and information: Verify and Rebuild Data in QuickBooks Desktop.


If the issue persists, I recommend you get in touch with our Customer Care Support so they can take a closer look. They have a wide variety of tools to use for conducting a deeper investigation about this. 


Here's how to reach them:


  1. ​Sign in to your QuickBooks Desktop company.​
  2. Select QuickBooks Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then select Start a message.


You can check out this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Support Team.


Also, since the email is working going to the receipts side, so it would also be the same in the bill section. You can check out the articles shared by my colleague ChristieAnn on how to fix specific errors when using emails in QBDT.


Additionally, I'm sure you'll find our articles helpful in case you need help recording other transactions for your vendors. You can browse for one in our Expenses and vendors topic.


Please let me know how it goes or if I can be of additional assistance. I'm always here should you have any follow-up questions or concerns. Stay safe, @watch516.

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