User roles setup confusion - I'm using desktop enterprise

why can't I edit my own post?

Hi there, @Maverick2.

I understand the importance of adding different roles in Intuit Account User Management, especially Payments roles. Rest assured that the QuickBooks team is here to provide you with the best solution for handling this situation.

To fix missing roles in Intuit Account User Management, make sure all your Intuit subscriptions including your Merchant account, are associated with the same license number as your QuickBooks Desktop. Read this article to learn more: Manage your QuickBooks Desktop subscriptions and services.

If all the products are already linked, you'll need to reach out to the QuickBooks support team for them to examine your file. They will identify and resolve discrepancies in user access roles between QuickBooks Desktop and the Merchant Service Center.

Here's how:

1. In QuickBooks Desktop (QBDT), press F1 on your keyboard.
2. Click the Contact Us. 
3. Enter your concern in the description box and select Continue.
4. Select either Chat with us or Have us call you.

Regarding your question about being unable to edit a post, may I know what happens when you edit your post? Are there any errors showing?

Furthermore, you can also learn how to transfer the primary admin role to QuickBooks Desktop.

We're always available to help with any user account questions related to QuickBooks Desktop. Please don't hesitate to reply in this thread.