I've got some troubleshooting steps to resolve the issue you're experiencing with the QuickBooks Online Desktop App, co-88.
To address this, let's refresh the local app installation on your computer by resetting the app. Here's how to do it:
- Navigate to Help on the top menu bar.
- Select Reset App Data.
- Wait for the process to complete. Then, close the app.
- Once done, right-click the app. Then, reopen it by choosing Run as Administrator.
If the issue persists, I suggest uninstalling and reinstalling the app. For detailed instructions on how to do it, refer to this article: Download and use the QuickBooks Online desktop app.
I'll also include this article on troubleshooting common errors in the QuickBooks Online mobile app to assist with signing in or upgrading: Fix common errors in the QuickBooks Online mobile app.
Let me know how the troubleshooting goes in the comment section below, co-88. I'll be around to assist you further.