Vendor Refund Mishap

Let me guide you in entering vendor refund and get this sorted out, @AjayK76.

To begin with, I would somehow agree to delete all the bills associated with this refund and credit and start over.

Once you've deleted it, we can start again by creating the Bill with an amount of 1125. After this, we can now proceed with making a Bank Deposit:

1. Navigate to the +New icon, then select Bank Deposit.
2. On the Add funds to this deposit, add a Vendor.
3. Choose Accounts Payable in the first field, then add a negative 397 amount.
4. Add an Expense account in the second field and enter an amount of 775.
5. Click Save and Close.

After this, navigate to the +New icon, then select Pay Bills:

1. Choose the Bill, then on the Credit Applied field, ensure that the amount is positive 397.
2. In the Payment field, ensure that the amount is Zero.
3. Click Save and Close.

Now, the open balance should be 728. You can check this by visiting your vendor's profile.

If you need to run particular reports for your vendor, please refer to these articles for guidance on how to run and customize the report: 

• Customize vendor reports.
• Run a report with vendor totals
   

Let me know if you need further assistance with your vendor credit. Keep safe.

Ok, I must have said this incorrectly.  The $1125 is not the only bill.  There were thousands of dollars of bills but $775.00 was the total refund from numerous bills where we received 11 checks total (see next paragraph).  The $ 1125 is a new bill which is correct and that is the only bill that is open after all bill payments were paid.

So, there were 9 bills where $ 28.00 each was refunded and two bills where $ 63.00 was refunded.  But how they did this was that they gave us a refund check of $ 378.00 and credited the $ 1125 the remaining $ 397 making the balance $ 728.00.

See my response below to the other poster.

Correction:  They gave us refund checks totaling $ 378.00 (9 checks of $ 28 each and 2 checks of $ 63.00 each).

@AjayK76 

Thanks for the info but that doesn't appear to change anything.  The vendor credit instructions from my previous post gives you a credit of $397 that can be applied to any open bills.  You don't want to change any previously-paid bills.  The $775 credit that you received is a reduction in previously incurred expenses, so you want to select the appropriate expense category on line 1 of the vendor credit - that's all you need to do to "correct" those bills.  Also, if you made a single deposit of $378, then the instructions from my previous post should work fine so you can match the bank deposit from your statement with the $378 deposit created by the vendor credit.     

But we need to issue a refund to individual bills back to the families of those bills.

I've enclosed a screenshot of an excel doc that I made up to show corrected amounts of the bills (see highlighted bills).  I don't have to issue a vendor credit to individual credits and then do what you said?  I know how to do the refunds to customers bit but just want to make sure that if I do it individually, it won't cause any issues?

OK.  I just tried what you said with each individual bill.

It worked.  Thanks.