Verification code to log in via text messages. Philippines

Hi there, @Sheila69.

This isn't the kind of service we'd like to your experience in QuickBooks Online. I understand how frustrating it can be to be unable to access your account.

To assist you in verifying your account and accessing QuickBooks, let me provide you with some troubleshooting steps.

It may take a few minutes for the verification code to arrive. Here are some options you can try:

• Select the I didn't get a text, I didn't get an email, or I didn't get a phone call link on the sign-in page to request a new code.
• Ensure that you haven't accidentally blocked the phone number from which we sent the text message. Check your iOS or Android device settings to allow or unblock our number.
• Keep the window with the code entry form open. Closing the window will invalidate the code, requiring you to start over from the sign-in page to generate a new code.

If you've tried all the troubleshooting steps above and still can't access your account, I recommend reaching out to our live chat support. Our experts will be able to assist you further.

Feel free to visit our Account Management page for more tips and resources on managing your security preferences and personal information.

If you have any other questions or need further assistance, please leave a comment below, and I'll be more than happy to help you.

This is still an issue until now. Can someone please really look at the issue? This is annoying and the only way I can access QBO Accountant is by using Incognito. WE CAN'T RECEIVE VERIFICATION CODES IN THE PHILIPPINES! The links for " I didn't get a text, I didn't get an email, or I didn't get a phone call" is grayed out so we can't click anything. I already confirmed that my number is correct and it was verified yet your SMS verification code is not working. I also tried voice code, its also not working!

I'll redirect you to the best help available to prioritize your issue about receiving verification codes to access your QuickBooks Online (QBO) Accountant account, Bryan.

Since you're having issues getting verification codes while logging in to your QuickBooks company, I'd recommend contacting our Customer Care team. They can initiate an investigation to have this fixed accordingly. Here's how:

1. Sign in to your QuickBooks company using incognito.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once everything is all set, you may want to change your email address, user ID, password, and other information for QuickBooks. To guide you on how to do so, you can check out this article: Update your Intuit Account details.

We appreciate your patience regarding this matter. Please feel free to get back to us here in the Community if you have other login or account management concerns in QBO. I'm always ready to help.