Verify Data unsuccessful even after numerous rebuilds. ?

Hello @kiddcondor:

you our had to create a backup prior to condense feature.  Can you restore that?

Hello @kiddcondor:

You had to create a backup prior to condensing the file.  You need to restore the backup you created before condensing.  

That condensing feature creates more problems than its worth.  

Lynda

I have done that several times and the problem persists.

Hi there, @kiddcondor. 

I appreciate you letting us know about this matter. I want to ensure that you'll be able to verify your data successfully so you can get back on track.

The reason why you're unable to verify your data successfully is that there were 2 Direct Deposit paychecks that are stocked and were not sent to us. In this case, I recommend contacting our Customer Care Team.

This team is the best resource for such inquiries, as they're able to request account information and pull up your company to verify your transactions, while the Community is a public forum. Once they have this information, they'll be able to further assist with determining the details of the paycheck and why it hasn't been sent to us.

To reach them: 

1. In your browser, navigate to: https://help.quickbooks.intuit.com/en_US/contact
2. Choose QuickBooks Desktop.
3. Click the issue or topic.
4. Click the Green Phone button to see the support number.

Please let me know if I can be of additional assistance. I'll be here to help you out. Have a great day!

I haven't used direct deposit since 2013, so am somewhat unsure what to think about the error message. Do you know what the masterRecNum ID refers to? Is it something I can look at to determine what 2 checks it is referring to specifically? Curious.

Hello kiddcondor,

The error can occur if you have a damaged payroll transaction, item, or employee profile. Based on the screenshot, the error indicates two paychecks.

MasterRecNum is also related to the qbwin.log file. This can also help us locate the exact error. We can review the QBWin.log file to see the details of these affected paychecks. 

1. In QuickBooks, press F2 to open the Product Information window, then click F3 to open the Tech Help window.
2. Go to the Open File tab and double-click qbwin.log.
3. Review the file and locate the affected paychecks.
4. Delete and recreate the paychecks.
5. Continue the Verify and Rebuild process.

If you need more assistance in reviewing the qbwin.log file, you can reach out to our QuickBooks Customer Care Team. They can assist you further in resolving this error.

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. In the upper-right corner of the page, make sure it is set to QuickBooks Desktop United States.
3. Select QuickBooks Payroll Services in the first topic.
4. Click the Get Phone Number button.

Let me know if you anything else.

The QBWin.log file doesn't appear to give the details of the two specific checks that are the problem. And again, I haven't actually used Direct Deposit since 2013, so am not sure if it is referring to checks from back then or more recent checks that are somehow stuck. Here is all I can find in the log file:

Thanks for the details, kiddcondor.

I'd recommend contacting our QuickBooks Customer Care Team about this. The QBWin.log file also suggests of doing so since we're unable to fix the issue.

You can follow the steps on my first reply to get in touch with them. They can pull up your account and have the tools to do further troubleshooting steps.

Feel free to drop by if you need anything else. We'll be around.