Hello @lparker3, it's great to have you back in the QuickBooks Community.
I'm here to assist you with the bank account verification process for payroll in QuickBooks Online (QBO) and guide you to the right support team as an alternative option.
It appears that the second verification for your payroll bank account has failed. To bypass this issue, you can temporarily enter a different bank account and verify it. After the verification, you can change the bank account back to the original one. Here are the steps you can follow:
- In your QBO company, change your payroll bank account with a new one.
- Go to Payroll, then Overview.
- From your To Do List, select Let's Go on Check your bank account item.
- Select Verify Amount.
- Enter and confirm the transaction amount (no decimal point).
- Select Verify.
If there's no New payroll tasks option, here's another way to verify the test transaction:
- Go to the Gear icon, then Payroll settings.
- In Bank accounts, select Edit.
- Select Verify Amount, then enter and confirm the amount.
After this process, change back to your payroll bank account in QBO.
If this option doesn't work for you, you can consider contacting our Payroll Support team. They can reinitiate the test deposit for your original payroll bank account and guide you through further steps. Here's how you can reach out to them:
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For QBO Payroll Core, support is available from Monday to Friday, 6 AM to 6 PM PT. For QBO Payroll Premium and Elite, support is available any time and any day.
When this is resolved, let me add this guide in setting up your company payroll for direct deposit: Set up your company payroll for direct deposit.
Do let us know if you need further assistance with setting up your payroll bank account in QBO. We are committed to offering ongoing support. Take care!
