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alex17
Level 3

Viewing attached documents

Is anyone else having problems viewing pdfs attached to transactions?

Solved
Best answer November 18, 2019

Best Answers
MikiD
QuickBooks Team

Viewing attached documents

Upon checking, we haven’t received any reports similar to your issue, alex17.


Your browser’s overloaded cache could be the reason why you’re unable to view the file. It tends to hold information which can cause errors once overloaded. 


To check, try viewing these pdf files on a private window. Being able to do this successfully indicates the said problem above. 


To fix this, it’s commonly advised to clear these temporary internet files. Switching to a different browser would also help. Below are the ones supported by QuickBooks:

 

  • Safari 11 or newer
  • Mozilla Firefox
  • Microsoft Edge
  • Google Chrome  

If this won’t work, it would be best to reach out to our technical support team. They’ll be able to run some tests to figure this out.


Here’s how you can reach out to them:

 

  1. In QuickBooks, click Help at the top.
  2. Select Contact us at the bottom.
  3. Enter your concern about the pdf.
  4. Click Let’s talk.
  5. Select either Get a callback or Get the number.

Don't hesitate to posts those questions you have in mind. We're always here to help and take care of them. 

View solution in original post

2 Comments 2
MikiD
QuickBooks Team

Viewing attached documents

Upon checking, we haven’t received any reports similar to your issue, alex17.


Your browser’s overloaded cache could be the reason why you’re unable to view the file. It tends to hold information which can cause errors once overloaded. 


To check, try viewing these pdf files on a private window. Being able to do this successfully indicates the said problem above. 


To fix this, it’s commonly advised to clear these temporary internet files. Switching to a different browser would also help. Below are the ones supported by QuickBooks:

 

  • Safari 11 or newer
  • Mozilla Firefox
  • Microsoft Edge
  • Google Chrome  

If this won’t work, it would be best to reach out to our technical support team. They’ll be able to run some tests to figure this out.


Here’s how you can reach out to them:

 

  1. In QuickBooks, click Help at the top.
  2. Select Contact us at the bottom.
  3. Enter your concern about the pdf.
  4. Click Let’s talk.
  5. Select either Get a callback or Get the number.

Don't hesitate to posts those questions you have in mind. We're always here to help and take care of them. 

alex17
Level 3

Viewing attached documents

All sorted now - thank you so much for your help :)

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