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Is anyone else having problems viewing pdfs attached to transactions?
Go to Solution.
Upon checking, we haven’t received any reports similar to your issue, alex17.
Your browser’s overloaded cache could be the reason why you’re unable to view the file. It tends to hold information which can cause errors once overloaded.
To check, try viewing these pdf files on a private window. Being able to do this successfully indicates the said problem above.
To fix this, it’s commonly advised to clear these temporary internet files. Switching to a different browser would also help. Below are the ones supported by QuickBooks:
If this won’t work, it would be best to reach out to our technical support team. They’ll be able to run some tests to figure this out.
Here’s how you can reach out to them:
Don't hesitate to posts those questions you have in mind. We're always here to help and take care of them.
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All sorted now - thank you so much for your help :)