we just started using quickbooks for our small business. so far every single payment we have received has been held. anyone else had this happen?

Hi there, Clockworks. I hear you. Having funds on hold is the last thing you want to deal with when you're just getting started. When you first start accepting online payments, the initial batch of deposits is often placed on hold. This is to ensure the security of your account as we track and review the funds from your customer, along with the payment information used.

Since you've submitted your documentation and haven't heard back, it typically means the account is still undergoing internal review.

On top of that, you may also check your Merchant Service Center for updates. Here's how:

1. On the Merchant Service Center page, select Transactions.
2. If you see Withheld in the METHOD column, it means that the payment is on hold and we're reviewing it.

If there's an issue with the payment, we'll notify you via email regarding the discrepancy and the steps on how to solve it. Please check your Spam or Junk folders if it's not in your Inbox.

I'm also adding this article to help you find out why your funds are on hold in QuickBooks.

If you need anything else related to QuickBooks, don't hesitate to reply here. We're here to help.

@clockworks615biz   Sadly, QB will hold your money for UP TO 270 days.  It IS shady!!  But not enough people complain about it, so it continues.  It has been a HUGE problem the last few years.  

Don't believe me?  Use the Search bar at the top of any page here in the community, and you will find post after post about QB holding money.  

But don't worry, they HAVE to release it, eventually.  But they don't always release it to you.  Sometimes it's to the state that you live in, then you have to collect it from them.  

Good luck.  

Hello Clockworks,

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.