Welcome to Community, @jappouch3.
I'll share the steps on how to update your account info. Let's check your account settings first to verify your information.
Then, verify your Intuit Account by clicking on your account initial at the top right. See the image below.
Learn about 1099-K in this article: Intuit 1099-K Form.
Feel free to swing by if you still have questions or concerns with 1099-K. I'll be here for you. Take care and be safe @jappouch3.
So, I spoke to several Intuit people like 5 of them and they all had different things to tell me. One said I will have to create a new account, one said it cannot be edited anymore since it's past Jan 31, another said I have until March 31 to make changes. I have done all the steps mentioned/recommended. I clicked the gear icon, went to Account and Settings. The Company Info looks good and it has my EIN. Then I went to the Payments tab then click on Manage account. I clicked on Edit Business Info and edited Account Holder/Business Information. Everything looks good. However, under Tax ID, no matter how many times I changed it from my SS to EIN, it is showing xxx-xx-xxxx which has the same number as SS. Anyway, it says on top after making the change to wait 5-10 days for the 1099k to update. Today is the 11th day and I tried to download my 1099k and it is still showing my personal name instead of my company name and it is still showing my SS number instead of my EIN. Please help!
I appreciate your time in getting back here, jappouch3.
It's important we're able to resolve this issue as soon as possible. You mentioned that you've already called and I know it's not something you're looking to do again. However, we don't have the necessary tools to review your account and investigate the issue further in the Community.
You can contact our support team by following the steps below. Please take note that our support for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For the Advanced version, we're available any time, any day.
Here are the steps:
If you have the new QuickBooks Assistant help update, you can follow these steps:
You can also get our direct phone number in this article: QuickBooks Online Support.
In addition, you can learn more about updating the business information in this article: Change your business name, contact info, or EIN in QuickBooks Online.
You're always welcome to reply on this thread if you have more questions or other concerns. We're available to help. Take care and stay safe.
Thank you for your response. I have done all of those steps multiple times. I tried chatting & calling several times. I spoke with 5 people on the same day, each one telling me different things. If I will not be transferred to someone, the call would be disconnected or the other two said their system was acting up. The last one I spoke to was more solid where he looked at my screen and made sure my company info and EIN were entered and he said to wait 5-10 days to update my 1099k. The 10th day was yesterday and when I viewed my 1099k it was still the personal name and SS. I know it's a long shot posting here as you guys do not have access to my info but I am very desperate as no one I spoke to seems to be able to solve the issue. I didn't know it was this difficult to change the status of my account with QB online.
I'm sorry.... I just reread your original post. I had totally missed the "K" on the 1099K...
Isn't that what you get back from your 3rd Party Payroll company? Or possibly your 3rd Party Credit Card Processing company? So the change doesn't need to take place in your QBs, it has to be made at whatever company sent you the 1099K.
If QuickBooks/Intel is processing your Payroll or CC Sales, you will need to call Support. But make sure they know it's not in YOUR QBs, it's at the Processing end that needs to be corrected.
Good afternoon, @jappouch3.
Thanks for reaching back out. Let me share some insight on this matter.
If you're using Online Payroll Full Service, Premium, or Elite, then you'll need to follow the steps in this guide to help you out: Update your FEIN with an entity change.
However, if you're using Online Payroll Enhanced and Core, you need to create a new Online Payroll acct, per this article: Changing your business entity.
Also, as a future reference, check out this list that explains how to update payroll information.
Please, feel free to come back if you have any other questions or concerns. Have a splendid day!
I'm sorry.... I just reread your original post. I had totally missed the "K" on the 1099K... OK :)
Isn't that what you get back from your 3rd Party Payroll company? Or possibly your 3rd Party Credit Card Processing company? So the change doesn't need to take place in your QBs, it has to be made at whatever company sent you the 1099K. - I don't do payroll. I use QB simple start merchant account so I can process my client's CC electronically. QB just like Stripe account will issue a company a 1099k for any income generated through their merchant account.
If QuickBooks/Intel is processing your Payroll or CC Sales, you will need to call Support. But make sure they know it's not in YOUR QBs, it's at the Processing end that needs to be corrected. - I called support and spoke to many people explaining that I need to change my business info on my 1099k from personal info to company info. All they did was ask me to go to Account & Settings of my merchant account, then the Company tab and Payments tab to edit my business info. They don't seem to know what else to do. When we get to that part, I seem to lose them or we lose connection for some reason. I just chatted with someone today and he claimed that it was edited on the back end and to check after 24 hours. So we will see.
Did they give you a Ticket or Tracking Number?? Use it every time if they did, do not let them give you a new one so the record shows how often you've called, Chatted, etc.
If what they are trying today doesn't fix it I'd call back and be really nice to whomever answers and tell them you realize it's not their fault, BUT.... And then go into a tirade that this MUST be elevated to the next level of Support now. It's gone on too long and it is Tax Season... bla... bla... bla.
At any company most Support Techs are trying to help. But you're issue is apparently NOT something they are going to fix by reading a script. And they're instructed to only pass things on as a very last resort.
(I don't know about QB/Intuit's internal training, but I really doubt it's any different than all the others.)
Thank you for your reply. I had an issue a few months ago when I processed the payment of a client and they took $1k out as a "credit" for something that I did not understand. It took half of my day and talking with 5 different people to get things sorted out. Finally, I was able to get a hold of someone who knows what to do. She actually told me that not everyone is trained and I was just lucky to stumble upon her. I asked her if calling QB for help is like a Russian Roulette or a box of chocolates, you'll never know what (who) you're gonna get? She said YES! I noticed too that all Support I spoke to are from outside the US and either I couldn't understand them or they sound like they are inside a tunnel or their internet is slow or they said their computer froze. Very frustrating! I may have to look for another payment processor just in case. Thanks everyone for all your help!