web connecter is not able to connect to our Services

sandeep117 · ‎March 12, 2024

This is the error it shows -

Sherrie_F · ‎March 12, 2024

I can only imagine how challenging that situation must have been for you not being able to connect your web connector, @sandeep117.

Let me make it up by ensuring you get a detailed explanation of why this issue occurs.

Firstly, I would like to ask if what QuickBooks version you're currently using?

Compatibility issues can cause the error you encountered while connecting to the web connector on your QuickBooks Desktop (QBDT). It could also be because the web connector isn't installed in the same location as the QuickBooks file.

Let's ensure that the location of the web connector is the same as the QuickBooks file. For this to be taken care of accordingly, you can download a web connector again that depends on your QuickBooks Desktop version.

Lastly, I'm also providing a resource that highlights how to fix common issues with the Web Connector within QuickBooks: Fix common Web Connector errors in QuickBooks Desktop.

If there's something else that we can do for you using QBDT, don't hesitate to reach out to us again. Stay safe and have a good one.

sandeep117 · ‎March 12, 2024

we are using web connector 33.0.1006.28 and intuit QuickBooks Enterprise solutions 23.0 Release R9P (64-bit)

and attached the log file .

sandeep117 · ‎March 12, 2024

we are using web connector 33.0.1006.28 and intuit QuickBooks Enterprise solutions 23.0 Release R9P (64-bit)

and will attach the log file

Archie_B · ‎March 13, 2024

Thank you for providing those details and following up, sandeep117.

I understand the significance of the web connector in your business and how this issue is interfering with your QuickBooks tasks.

Based on the log file you provided, I was able to determine that one of the errors refers to QBWC1012. This error indicates a problem on the QBWC server (the third-party vendor's server). The only solution to this is to contact your third-party vendor's support for assistance since we have no way of fixing this error.

Also, given the intricate nature of this issue, I'd recommend reaching our Support Team to see if there's a way of verifying and resolving the other QBWC errors from the log file you provided.

Here's how:

Go to the Help menu, then QuickBooks Desktop Help.
Select Contact Us.
Enter a brief description of your issue, then select Continue.
Log in to your Intuit account, click Continue, and then Continue with my account.
We'll email you a single-use code. Enter your code and hit Continue
Choose whether to chat with us or Have us call you.

You can use this article for more details and their support hours: Contact QuickBooks Desktop support.

Let me know if you have other concerns or any follow-up questions about QuickBooks Desktop. I'll be here to assist.

sandeep117 · ‎March 13, 2024

Please refer the log generated on 16/02/2024

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : cfn="Q:\Bulldog Movers, Inc.QBW"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbNationality="US"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbXMLMajorVers="16"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : qbXMLMinorVers="0"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : Received from sendRequestXML() following parameter:

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : strRequestXML =

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() :

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : Request xml received.

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_getLastError() : *** Calling getLastError() with following parameter:

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_getLastError() : wcTicket="07c0979a-e9f8-4855-ae8b-917193091b08"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_getLastError() : Received from getLastError() following parameter:

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_getLastError() : errorMsg="Error"

20240216.14:48:30 UTC : QBWebConnector.SOAPWebService.do_getLastError() : Received error from application: Error

20240216.14:48:30 UTC : QBWebConnector.CompanyFileLock.Send_CompanyQueryRqXML() : XML dump follows: -

here we get the error message as error and didn't specify the QBWC1012 error any where on 16/02/2024.

And I found that QBWC1013 is generated as a error code .

20240216.14:42:14 UTC : QBWebConnector_Load() : QBWC Form Loaded

20240216.14:42:17 UTC : QBWebConnector.WebServiceManager.DoUpdateSelected() : updateWS() for application = 'CDS Invoice Creation BD -classiclogisticsoms' has STARTED

20240216.14:42:17 UTC : QBWebConnector.RegistryManager.getUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock = FALSE

20240216.14:42:17 UTC : QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to True

20240216.14:42:17 UTC : QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session locked *********************

20240216.14:42:17 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : Initiated connection to the following application.

20240216.14:42:17 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppName: CDS Invoice Creation BD -classiclogisticsoms

20240216.14:42:17 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppUniqueName (if available): CDS Invoice Creation BD -classiclogisticsoms

20240216.14:42:17 UTC : QBWebConnector.SOAPWebService.instantiateWebService() : AppURL: https://classiclogisticsoms.com/QuickBook/QuickBookService.asmx

20240216.14:42:17 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : *** Calling serverVersion().

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_serverVersion() : Received from serverVersion() following parameter:<serverVersionRet="2.0.0.1">

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : *** Calling clientVersion() with following parameter:<productVersion="33.0.1006.28">

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : Received from clientVersion() following parameter:<clientVersionRet="">

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_clientVersion() : This application agrees with the current version of QBWebConnector. Allowing update operation.

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Authenticating to application 'CDS Invoice Creation BD -classiclogisticsoms', username = 'b.cpettit'

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_authenticate() : *** Calling authenticate() with following parameters:<userName="b.cpettit"><password=<MaskedForSecurity>

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.updateWS() : Received from authenticate() following parameters:<authRet[0]="7c09c9c7-d125-4866-9cdd-5b0e3453ef4a"><authRet[1]=""><authRet[2]=""><authRet[3]="">

20240216.14:42:18 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceName() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceName has been set to CDS Invoice Creation BD -classiclogisticsoms

20240216.14:42:18 UTC : QBWebConnector.RegistryManager.setCurrentWebServiceSessionTicket() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceSessionTicket has been set to 7c09c9c7-d125-4866-9cdd-5b0e3453ef4a

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.CheckCFNResponse() : User authenticated.

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.do_authenticate() : Done.

20240216.14:42:18 UTC : QBWebConnector.SOAPWebService.OpenConnection() : Connecting to QuickBooks...

20240216.14:42:34 UTC : QBWebConnector.SOAPWebService.handleAllOtherError() : QBWC1013: Error connecting to QuickBooks. Returning error message to application.

If the QuickBooks company data file is not open, a call to the "BeginSession" method must include the name of the data file.

20240216.14:42:34 UTC : QBWebConnector.SOAPWebService.do_connectionError() : *** Calling connectionError() with following parameters:<wcTicket="7c09c9c7-d125-4866-9cdd-5b0e3453ef4a"><hresult="0x80040417"><message="If the QuickBooks company data file is not open, a call to the "BeginSession" method must include the name of the data file.">

Could you please explain this error ?

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web connecter is not able to connect to our Services