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OCneil-mabini
Level 1

Web Connectors on Windows Virtual Desktop

We had a question about web connectors on Windows Virtual Desktop. For shared desktop scenarios, such as WVD, is it mandatory to install the web connector for each user login on the system? 

6 Comments 6
Rose-A
Moderator

Web Connectors on Windows Virtual Desktop

I'd be glad to provide some information on how Web Connectors work in QuickBooks Desktop, OCneil-mabini.

 

You don't need to install the Web Connector for each user login on the system. As long as it's installed and configured to where the main company file is located, users can access the program and the company files without any problem via multi-user mode.

 

To know more about Web Connectors, check out the following pointers below. These will give you more insights about how to add and delete an app as well as steps to resolve common connectors error in QuickBooks:

 

Set up QuickBooks Web Connector.

Fix common Web Connector errors in QuickBooks Desktop.

 

Please feel free to post any other questions you have below, I'm here to ensure your success. Thanks for coming to the Community, wishing you all the best!

Fiat Lux - ASIA
Level 15

Web Connectors on Windows Virtual Desktop

@OCneil-mabini 

Web Connector should be available on the same machine where QB DBMS runs.

OCneil-mabini
Level 1

Web Connectors on Windows Virtual Desktop

I see, however, the QuickBooks files are all located on the same machine that they are remoted into. We installed the web connector on one login, but it doesn't show up on the other logins. This is an Azure VM that they all use at the same time.

ReymondO
QuickBooks Team

Web Connectors on Windows Virtual Desktop

Good day, @OCneil-mabini.

 

If you are using QuickBooks in Multi-user mode, then make sure to download and install the Web Connector app on every workstation in the network that needs to exchange information from third-party online applications.

 

In case you encounter any Web Connector error in the future, here's how to fix it: Resolve common Web Connector errors in QuickBooks Desktop.

 

I'll be here if you have other questions. You take care and have a great day!

OCneil-mabini
Level 1

Web Connectors on Windows Virtual Desktop

That's the issue, there aren't any separate workstations. They are using the same virtual machine to work on QuickBooks. One login has the Connector installed, and it was installed as administrator, but the other logins do not.

KlentB
Moderator

Web Connectors on Windows Virtual Desktop

Hello there, OCneil-mabini.

 

I'm here to clear things out for you.

 

For Azure-based cloud service setups, like WVD, each user login is considered as a single virtual station. That said, you'll have to install QuickBooks Web Connector for each login. This way, users can connect QuickBooks Desktop with several third-party online applications providing them with more versatile solutions.

 

To get started, you can follow these steps in downloading and installing QuickBooks Web Connector:
 

  1. Download the installer.
  2. Right-click the downloaded file, then choose Extract All.
  3. In the extracted folder, right-click the executable file, then choose Run as Administrator.
  4. Follow the prompts to complete the installation.

In addition, here are some resources that you can browse to help manage your connected apps and resolve common Web Connector issues:

 

Do you have any other questions in mind? Feel free to leave them below and I'll make sure to answer them.

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