Webinar Participation

grsrockets · ‎April 05, 2022

I signed up to participate in a Drop-In Session webinar. The morning of the webinar I received a link in an email with a link that took me to the page where I signed up for the webinar. However, I could not find any links on the webinar description page that took me to the webinar. I was able to see when the webinar started but was never able to join it. This as you might imagine was quite frustrating as the email specified that the page would be updated with a link to the conversation that morning. My question is how do you join webinars? What does the link look like? The webinar is currently in progress so if anyone has an answer before 12:00pm PT that would be awesome.

Jovychris_A · ‎April 05, 2022

I can share some information about joining QuickBooks webinars, @grsrockets.

Particularly, once you click the Register for a webinar, you should be able to see the link to join the session for that specific event. You can find this below the Webinar Registration Approved form. Please see my screenshot for visual reference (to see what the link looks like):

Since this isn't the case, may I know the link where you signed up to participate in a Drop-In session webinar? This way, I can validate the session if it is officially originated from QuickBooks Community.

For now, you can check the In the know webinars article to help you subscribe to all upcoming webinars. This includes links to the previous webinars like November, December, and February.

Keep me posted if there's anything else you need help with joining webinars. Take care always!

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Ami_D · ‎April 05, 2022

Hi there @grsrockets . Thank you so much for sharing this feedback with us. I'm Ami, one of the community moderators who helps run the drop-in events, so this is incredibly valuable in helping us to improve future sessions. We are always looking for better ways to communicate about them since they are a relatively new format for the community team.

It does look like there was an error with updating the link on the event page today, causing it to go up later than the start of the event. I regret the frustration this caused, and we will take care to ensure this does not happen again.

The area on the homepage that my colleague Zack mentions above is the featured area. In-progress community events are featured here to make them easy to find:

If you're ever having trouble finding a drop-in or AMA, it will be there!

While I know there was frustration today, I do hope you'll consider joining us for a future event. We hold drop-in sessions every 2 weeks, and can always be found on the Community Events Calendar. However, there is no need to wait 2 weeks to ask your question! I'd love to help out with whatever question or concern you were going to bring to the session if you're open to sharing?

View solution in original post

Jovychris_A · ‎April 05, 2022

I can share some information about joining QuickBooks webinars, @grsrockets.

Particularly, once you click the Register for a webinar, you should be able to see the link to join the session for that specific event. You can find this below the Webinar Registration Approved form. Please see my screenshot for visual reference (to see what the link looks like):

Since this isn't the case, may I know the link where you signed up to participate in a Drop-In session webinar? This way, I can validate the session if it is officially originated from QuickBooks Community.

For now, you can check the In the know webinars article to help you subscribe to all upcoming webinars. This includes links to the previous webinars like November, December, and February.

Keep me posted if there's anything else you need help with joining webinars. Take care always!

grsrockets · ‎April 05, 2022

I do not remember receiving such a form. I did sign up using the following link: https://quickbooks.intuit.com/learn-support/webinars-and-events/ask-your-quickbooks-questions-drop-i...

This is also where the email notification I received this morning took me for the class.

In addition, I subscribed to the class scheduled for April 19th about two hours ago and have not received a form as yet which may be normal but I don't know. That link was

https://quickbooks.intuit.com/learn-support/webinars-and-events/ask-your-quickbooks-questions-drop-i...

ZackE · ‎April 05, 2022

Thanks for following up with the Community, grsrockets.

What you signed up for was a live Community Drop-In Session, where you can ask questions directly to QuickBooks Experts. Drop-In Sessions differ from Webinars in the sense that they're focused on questions and answers.

Here's a direct link to the Drop-In Session from today: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/ask-your-quickbooks-questi...

You can access direct links to these events from their sign up webpages. The link to the thread is posted publicly about an hour before the session begins.

Moving forward, if you have any trouble finding it again, you'll be able to find a link to active Drop-In Sessions on your QuickBooks Community homepage.

Please feel welcome to send a reply if there's any additional questions. Have an awesome day!

grsrockets · ‎April 05, 2022

Zack,

This is the first time I tried to attend a session of this type. I was on the signup web page from just before the session started to about 90 minutes into the session. During this time I was clicking on the links and trying to find the session so I could participate. I saw no obvious link that would take me to the meeting. What does the link look like? I saw Event in progress, Askmeanything, etc. None of these worked. There was a statement that never changed on the page: This event will be updated with a link to the conversation on the morning of the event. It was an extremely frustrating morning and remains so since I was unable to get any kind of support to find the session even through the help desk. Stating that the direct links are on the sign up page is not helpful if they are not there or they are not obvious. It is also not helpful to say that the link would be on my Quickbooks Community Homepage without telling me where on the page. I did go there and the only obvious item was the Webinar and Events Calendar which took me back to the event which again did not have the link. If I was supposed to go through the 25000+ Community Activity pages that is not feasible. New participants need specifics. Please provide them if you can. Thank you.

Ami_D · ‎April 05, 2022

Hi there @grsrockets . Thank you so much for sharing this feedback with us. I'm Ami, one of the community moderators who helps run the drop-in events, so this is incredibly valuable in helping us to improve future sessions. We are always looking for better ways to communicate about them since they are a relatively new format for the community team.

It does look like there was an error with updating the link on the event page today, causing it to go up later than the start of the event. I regret the frustration this caused, and we will take care to ensure this does not happen again.

The area on the homepage that my colleague Zack mentions above is the featured area. In-progress community events are featured here to make them easy to find:

If you're ever having trouble finding a drop-in or AMA, it will be there!

While I know there was frustration today, I do hope you'll consider joining us for a future event. We hold drop-in sessions every 2 weeks, and can always be found on the Community Events Calendar. However, there is no need to wait 2 weeks to ask your question! I'd love to help out with whatever question or concern you were going to bring to the session if you're open to sharing?

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Webinar Participation