Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
posted
Quickbooks CC processing went down yesterday for about half an hour which like many other aspects of merchant processing is problematic, but most of today the popup window wont load and we cannot run cards. This is apparently a problem on your side since its the same on all 3 of my workstations and despite re-installing QB on our checkout system, it still has the same problem shown in the image.
The box is stuck at - retrieving card details.
I appreciate you taking the time to report and provide details on the problem you're experiencing regarding entering and processing credit cards in QuickBooks Desktop (QBDT), @Synergy88. Let me share updates about this problem.
Currently, engineers are investigating an issue regarding being stuck on the retrieving card details screen when clicking the credit card button (INV-109247). I recommend contacting our Payments Support to be added to the list of affected users and to receive updates on the progress of the investigation.
Here's how:
- Open QuickBooks.
- Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Choose a way to connect with us:
- Start a chat with a support expert.
- Select Let's Talk to get a live person.
Our support hours are Monday-Friday, 6 AM to 6 PM PT. You can also contact support using this link article: Contact Payments Support.
Additionally, you can explore these resources to continue processing your payments and find out when the customer payments get deposited:
- Take and process payments in QuickBooks Desktop
- Find out when QuickBooks Payments deposits customer payments
Our team will work diligently to address the issue and get this fix as soon as possible. Your patience and cooperation are greatly appreciated. Keep us posted if you have other payment concerns. I'll be around to find ways to help. Stay safe.
