Hi, @2017ops1.
The primary QuickBooks Online (QBO) app you need to use to run payroll is called QuickBooks Business Accounting.
Please know that this app offers limited functionality compared to the desktop version. Full payroll set up and advanced employee management need to be done on a web browser (computer).
Since you’re missing the full payroll functions on the mobile app you’ve downloaded, the issue is often related to either your subscription status or login permission.
First, verify your Payroll Subscription. Follow these steps:
- Login to your QBO account using a computer or mobile browser.
- Go to the Gear icon in the top right corner.
- Select Account and Settings, then click Billing & Subscriptions on the left menu.
- Confirm that your Payroll subscription is listed as Active.
However, if you manage multiple QBO companies using the same login credentials, go back to your mobile app and ensure that you’ve selected the correct company file that has the active payroll subscription. If you switch companies, the app needs a moment to load the correct subscription features.
On the other hand, if the subscription is confirmed active but the app still doesn’t show the functions, completely log out from the app and log back in to refresh and force the app to recognize your current subscription and feature set.
I hope these detailed steps help resolve your issue so you can use the full payroll functionality. Please reply to the thread if you need any more assistance.
