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I struggled with this same issue for months along with notices that employees were missing information when they weren't. I finally realized that my work location address had the wrong zip code and was not valid. Double check your work address for each employee and make sure it is valid. You may want to use the USPS validation to make sure.
Also, with Quickbooks Online Payroll Core, you cannot edit or delete work addresses. You have to go to an individual employee "Employment" tab and under work location select "New Work Location" to add a new one with the corrected address. Apparently you can contact support directly to have the old invalid address removed.
It would be really nice if Quickbooks had an actual address validation and prevented this from happening.
Hello there, @scpa_kc. Let me share a workaround that you can do while waiting for our engineers to fix this issue.
I have checked that the investigation for this concern is still in progress. In the meantime, I have here a workaround.
Here's how:
You can also check the most common questions and answers about QuickBooks Online Payroll to learn more about processes: Frequently asked questions about payroll processing.
If you have additional questions about Payroll processes, click the Reply button below. I'm always around to help.
Had this error today and was able to fix it right away thru this suggestion.
Hey @Ethel_A ,
With Quickbooks Online Payroll Core, there is no option to edit the workplace. Instead, you have to add a new workplace under an employee's "employment" tab then change the other employees to that new workplace.
You guys should be able to offer an error code at least when this is happening rather than just a generic server not found message.
This worked for me also. THANK YOU!
Hi there, mt2465.
Thank you for following the steps shared by my colleague above. And, I'm glad to know that it worked.
Lastly, I'm adding this article to further guide you in effectively managing payroll data using QBO: QuickBooks Online Payroll. It contains topics about taxes, employees, and other payroll topics.
Please know that you're always welcome to post if you have any other concerns. We’re always here to help. Have a good day!
Unfortunately my solution stopped working for me after adding several new employees. Even if I add another new address that is identical to our company address it will not save the employee's tax info.
It's extremely unfortunate that this has not been resolved after well more than a year of this issue.
Good afternoon, @costless.
Thanks for coming back on this thread.
Since you're still having this issue, I suggest contacting our Customer Support Team for further assistance. Here's how:
It's that simple!
Feel free to come back if you have any other questions. I'm only a comment away if you need me. Take care!
I contacted support months ago and the issue was never resolved.
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