when charging a regular customer, we are getting an error that there is no card saved, but it is there in their account.How can I correct this glitch?

Hello there, choicelab1.

I understand how challenging it can be when saved cards don't appear during transactions. Let me help you resolve this so you can process payments smoothly and keep everything running efficiently.

Since this issue is recurring and affecting multiple accounts, I recommend contacting our Live Support team. They can investigate further to find the cause and provide advanced troubleshooting steps tailored to your situation.

Here’s how to contact them:

1. Open the Help panel in QBO.
2. Go to the Search tab, and enter keywords like contact support for instructions.
3. Select Contact Us.
4. Choose either Chat or Callback to connect with an expert.

Please take note of our support hours to view available times and ensure you receive prompt support.

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.