When creating an invoice, products and services do not populate in the dropdown, so I cannot create a new invoice nor can I create a new estimate. What is going on?

Hello, Tracy.

When products and services are active, you can select them when creating invoices or other transactions. Since they aren't displaying, let's begin with basic troubleshooting to check if the issue is browser-related.

Start by logging out and back into QuickBooks. Next, refresh the page to see if the products and services are now populating.

If the issue persists, clear your browser's cache to resolve any system errors. Then, ensure to use a supported and updated browser for optimal QuickBooks performance.

For follow-up questions, comment below.

Hi, Tracy.

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.