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Guuuii
Level 1

When downloading the password reset , my zip code is invalid and it then it kicks me into the Canadian part of the site.

 
2 Comments 2
GlinetteC
Moderator

When downloading the password reset , my zip code is invalid and it then it kicks me into the Canadian part of the site.

I will be glad to offer my assistance, Guuuii.

 

Nonetheless, I would appreciate more details to gain a complete understanding of your issue about the invalid zip code. A screenshot would be greatly appreciated to assist me in offering an accurate troubleshooting solution to resolve the problem you have.

 

I'm looking forward to your response. Stay safe!

4Gal
Level 11

When downloading the password reset , my zip code is invalid and it then it kicks me into the Canadian part of the site.

@Guuuii 

Which QB Desktop year version do you have?

Are you sure you're not using the Canadian version of QB Desktop?

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