When I add or change an email address when sending a remittance advice, it permanently changes the email addresses for the supplier. How do I stop this?

Hello, SydJasonB. 

The option to change the email address when sending remittance advice isn't available. What we can do for now is manually edit the email address before sending the bill payment. 

Rest assured, I'll take note of this idea and share it to our developers. They'll analyze this one and may be added to our future updates.  

I recommend visiting our QuickBooks Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.  

I've added this Community resource in case you've got other QuickBooks-related concerns. You may refer to this article for more details: Community help articles. 

Leave a comment on this thread if you still have questions or if you need further assistance. I'd be glad to answer them for you. Take care and have a wonderful day!

Thanks Ailene.  Just to be clear, manually editing the email address when sending the remittance is not the issue, the problem is that the edited email address then becomes the default for the supplier.  You then need to go and manually edit the default supplier email back to the original.

Regards,

Jason

Hi @SydJasonB,

I'll clear things up for you on this subject.

In QuickBooks Online (QBO), whenever you edit a supplier's email address, it will use it as the default address moving forward. At this time, the option to add an alternate email address for vendors is unavailable. 

I can see how this would be handy if you have vendors with multiple email addresses that they use. With that said, we'll keep this in mind. 

In case you missed it, I suggest you visit this page: The QuickBooks Blog. Each month, it lists new features and improvements to QBO. For October, we've added support for some 3rd party apps that you can sync to your company. 

Any other questions in mind? Place them below, and I'll take care of it. 

Thanks Ryan.  Interestingly it does not update the default email addresses if you add or change the emails when sending an invoice.  Hopefully this will be added to remittances at some stage.

Cheers,

Jason