Yes, Heidi, when you receive a check from a customer, the next step is to record this as a payment in QuickBooks Online (QBO). Let me show you how it works.
To start, let's record the payment and post the amount in the Undeposited Funds. This way, the invoice will be marked as paid, and your Accounts Receivable (A/R) will be reduced.
Here's how to receive payment :
- Click on +New.
- Select Receive payment.
- Choose a Customer.
- Enter the Payment Date when you receive the check.
- In the Deposit To field, choose Undeposited Funds.
- Click on Record or Record and Close.

By the time that you need to deposit this payment to your bank account, you'll have to make a bank deposit:
- Click on +New.
- Select Bank deposit.
- Choose the Bank Account.
- Enter the Date.
- Place a checkmark next to Receive payment.
- Click on Save and New or Save and close.


Additionally, consider matching your bank transactions to put them in the correct accounts and avoid duplicates.
Get in touch with us if you need further assistance in managing transactions. I'd be glad to help. Have a nice day ahead!