When I go to an existing invoice and click "duplicate" it creates a new invoice, but instead of having four different revenue items, it is only duplicating the first item

We understand the significance of successfully duplicating your invoices, davidr-health.

To fix this issue, we need to take a closer look and figure out why your invoices are only copying the first item. I suggest contacting our Live Support team, who can look into the problem properly and give you clear advice on what to do next.

Here’s how:

1. In the top right corner of your screen, click the (?) Help icon.
2. Select Contact Us.
3. Enter “talk to a human”, then select Continue.
4. Select which way you want to connect with us.
    
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check our support hours to see when assistance is available and ensure you receive help promptly.

Please don’t hesitate to reply if you have additional questions.

I tried to help option and it says:

We're having technical issues

Thanks for the update, davidr-health. Let's go through some troubleshooting steps to resolve this error and get you back on track with contacting our Live Support team without delays.

One possible reason you're unable to contact our Live Support team through the Help menu could be that your browser has accumulated too many cached files. QuickBooks relies on the browser's cache to function efficiently, so clearing any outdated files can help improve your experience and overall system performance.

Click the links below for the detailed steps for different browsers:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After that, restart your browser and log back into your QBSE account to refresh the system.

If this matter continues, I recommend clicking the browser's Refresh icon (please see the screenshot below) or using other supported browsers (the article is about QuickBooks Online, but also applies to QBSE). 

Alternatively, you can reach our experts via the QBSE mobile app (if you're an existing user or have already installed the app before).

If you have any other concerns, feel free to reach out in this thread.