Hello, @cinzinna.
Let me share some insights on fixing QuickBooks Online(QBO) when opening the app.
First, let's try logging out of the QBO app first and then logging back in again. This should help to isolate the issue and get you back up and running.
Then, if you're experiencing a problem while using a web browser and you suspect that it might be related, we can perform a few troubleshooting steps to identify the issue. Caching files that are either outdated or corrupted may cause issues with your web browser. To start, you can open an incognito window on your QBO account. Depending on the type of browser you're using, you can refer to the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.
Additionally, If you're using the QBO Desktop app, we'll need to reset the app data to fix common formatting issues.
Here's how:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Wait for the process to complete, then close the app.
- Ensure to right-click the app and Run as Administrator when re-opening.
For future reference, if you need help with the save function or magnifying glass, please refer to these articles.
If you need help with your QBO app, the Community is always ready to assist you. Take care!
