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rangersound
Level 1

When i mark an invoice paid I get this message - Transaction type Invoice: 1000000166 with a submit button. Then the invoice shows is has not been paid. How to fix this?

 
1 Comment 1
JanbonN
QuickBooks Team

When i mark an invoice paid I get this message - Transaction type Invoice: 1000000166 with a submit button. Then the invoice shows is has not been paid. How to fix this?

We appreciate you for bringing this to our attention, rangersound. To resolve this, I recommend contacting our QuickBooks Live Support team.

 

Our representative can conduct a detailed diagnosis to identify the cause of your inability to mark invoices as paid and provide a solution.

 

Here's how to connect with them:

 

  1. Sign in to your QuickBooks Self-Employed account.
  2. Go to Help and choose the Search tab.
  3. In the search field, type contact support.
  4. Click the Contact Us button.
  5. Choose a way to connect with us.
  6. Follow the on-screen steps.

 

You can check their support hours through this article: Get help with QuickBooks products and services.

 

We're still here to help you if you have other questions or need further assistance with invoices.  

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