We appreciate you for bringing this to our attention, rangersound. To resolve this, I recommend contacting our QuickBooks Live Support team.
Our representative can conduct a detailed diagnosis to identify the cause of your inability to mark invoices as paid and provide a solution.
Here's how to connect with them:
- Sign in to your QuickBooks Self-Employed account.
- Go to Help and choose the Search tab.
- In the search field, type contact support.
- Click the Contact Us button.
- Choose a way to connect with us.
- Follow the on-screen steps.
You can check their support hours through this article: Get help with QuickBooks products and services.
We're still here to help you if you have other questions or need further assistance with invoices.