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ZackE
Moderator

When importing invoices in QBO, my default invoice form is not being utilized.

Thanks for following up with the Community, dandz.

 

I've reviewed our ongoing investigation about imported invoices being automatically set under Modern custom instead of default and can confirm Intuit's Product Investigations team is still searching for more information on the topic.

 

If you haven't yet, I'd recommend getting in touch with our Customer Care team and referencing the investigation's case number (INV-108830). They'll be able to pull up your account in a secure environment and verify if you've been added to the investigation as an affected user.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

If your account isn't already listed as an affected user, the agent you're working with will be able to add it if necessary. Once you've been added as an affected user, you'll receive email notifications about any updates relating to our investigation.

 

Please don't hesitate to send a reply if there's any questions. Have a wonderful Friday!

dandz
Level 3

When importing invoices in QBO, my default invoice form is not being utilized.

Last July 24, I was told that my account was already attached to that case number. Earlier this week, I was told that someone will call me to give updates on it but I did not receive any call.

dandz
Level 3

When importing invoices in QBO, my default invoice form is not being utilized.

After 24 weeks and 1 day, this is still not resolved! Kudos QB Engineers! Good job on making our job even harder!

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